Yes, subject to the following conditions: A 20% restock handling fee applies to all orders Goods must be in original packaging, and in saleable condition Full unopened boxes only Returns must be made within 14 days of purchase Indented products cannot be returned
Payment terms depend on whether products are in stock or indent. In-stock products: 50% deposit on order placement, balance due in 3 months or prior to delivery, whichever comes first. Indent or special-order products: A 50% deposit is required to confirm the order, with the balance payable prior to delivery, collection, or once goods arrive in New Zealand All goods [read more...]
Yes. Large-format porcelain slabs are widely used for: Kitchen benchtops Bathroom vanities Feature walls Fireplace surrounds Furniture (tabletops – indoor and outdoor) They offer durability, minimal joins, and a refined architectural finish. MC Tiles and Tonic Tile Lounge work closely with experienced fabricators to ensure slabs are professionally cut and installed to your custom specifications. We have [read more...]
Yes. Delivery options vary depending on order size, product type, and destination. Our team can provide freight estimates and logistics support for projects throughout New Zealand. MC Tiles offers its own delivery service within the wider Auckland region. For other locations, freight is arranged via trusted transport partners. Freight and delivery charges are itemised separately on [read more...]
Yes. This is known as an indent order. When you indent a product, MC Tiles and Tonic Tile Lounge place a special order directly with the manufacturer or supplier specifically for your project. The product is then allocated, manufactured (if required), and shipped to New Zealand. Indent ordering typically involves: Longer lead times than in-stock products A [read more...]
For most porcelain and ceramic tiles, regular cleaning with warm water and a pH-neutral cleaner is recommended. A soft mop, cloth, or microfiber pad is ideal for everyday maintenance. For deeper cleaning: Use a diluted tile-safe cleaner Avoid harsh, acidic, or abrasive products (e.g. vinegar or bleach) unless specifically approved For textured or outdoor [read more...]
Many tiles are suitable for outdoor use, but not all are designed for exterior environments. Outdoor tiles typically require: Slip resistanceFrost and weather resistanceAppropriate installation systems  We can help confirm suitability for your specific application.
Slip resistance measures how much traction a tile provides underfoot. It is especially important in: Bathrooms Pool areas Outdoor spaces Commercial environments We can recommend suitable slip-rated products based on your project requirements.
Our team can review architectural or building plans and assist with estimating tile quantities. However, all square metre calculations provided by MC Tiles and Tonic Tile Lounge are estimates only and must be independently checked and confirmed by your installer or tiler prior to ordering. As a general guide, we recommend allowing: Standard layouts: +10% Complex [read more...]
Both ceramic and porcelain tiles belong to the same product family but differ in composition, density, and performance. Ceramic tiles are made from natural clays fired at lower temperatures. They are generally lighter and slightly more porous, making them well suited to wall applications and light-traffic areas. Porcelain tiles are made from finer clays fired at higher temperatures, [read more...]